Terms and conditions of use

SPECIAL ORDERS

Special order items are subject to the terms stated in your special-order agreement and the terms specified in the "order cancellation” procedures do not apply to backordered or special ordered items. All sales are final on Special Orders. Pre-payment is required for Special Order items.

 

LOST SHIPMENTS

In the event that a shipment is lost by a shipping company (UPS, FedEx, USPS, etc.), a claim will be filed by the original shipper with that shipping company. FPP reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed FPPs for the insured value of the lost shipment. Any deviation from this rule will be solely conducted by FPP at its own discretion.

Any shipment that is shipped form FPP location will carry an insured value. Any lost or missing shipments will be pursued with the corresponding shipping company for that shipment. Due to the fact that some products sold by FPPs are not actually stocked by FPP, any insurance claims for lost or missing shipments will be conducted solely by the discretion of the supplier that had originally shipped out the merchandise. FPP does not have any authority to carry out and such insurances claims if FPP was not the original shipping company.

For non-signature required shipments: If the tracking information that corresponds to a shipment confirms that the product was delivered to the intended address the customer assumes all responsibilities and liabilities for the receipt of that shipment. The customer is the one who provides FPP with the ship to information and in doing so absolves FPP of any liabilities for missing or stolen deliveries.

 

RETURN POLICY

Wrong parts ordered / Decide not to keep parts

FELLER POWER PRODUCTS (also referred to as FPP) has very detailed product descriptions and makes every attempt to accurately describe the parts we sell and clearly state their intended application. We offer free, easy to access tech support by phone and email to answer any questions regarding the parts we sell. It is strongly recommended that the customer verify that all parts match the intended application before submitting an order. In the case the wrong part is ordered by the customer or if the part is no longer wanted, the customer must contact FPP within 30 days of receiving the item to request a refund or exchange. Any costs incurred by FPP for unauthorized shipment refusal and without first obtaining an RMA number from FPP, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. It is the customer’s responsibility to review the receipt e-mailed to them for accuracy and notify FPP immediately to make any changes before the part is shipped. Our phone reps are trained to verify all information with you on the phone before submitting your order into our system. After 30 days have passed since you have received the item, all sales are final. To return the part(s) the customer must obtain an approved RMA number from FPP and ship back all item(s) via prepaid standard ground shipping in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused. A 25% restocking fee will be charged on any order that is returned for a refund, or 10% restocking fee items returned for store credit. Shipping charges are non-refundable including actual shipping costs incurred by FPP with any "Free Shipping” offer. Additional fees may be charged for any missing parts, damage to the item, or is not in resalable condition. No Returns on any parts that have been installed, modified, or damaged!

A Return Authorization Number that is issued by FELLER POWER PRODUCTS is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15 day allotted time limit, FPP and FPP's suppliers reserve the right to refuse the return. FPP also will not issue another RMA # for this item if the previously issued RMA # has expired already.

Any product that is custom made or made to order can only be returned to FPP or its suppliers/product manufacturers at FPP’s’ own discretion. All requests to return merchandise of this nature will be addressed on a case by case basis. If FPP or its suppliers/product manufacturers deny a return for whatever reason they see fit, no action can be taken against FPP or its suppliers/product manufacturers as the purchaser has agreed to these terms at the time of purchase.

 

DAMAGED PRODUCTS

All items are shipped to the customer in good condition. However, mishandling by the shipper can cause parts to arrive damaged. Product defects may become apparent when the customer inspects the shipment received. These defects must be clearly described to FPP’s support staff, and pictures may be required to verify the reported defects in order to authorize a return. It is strongly recommended that all items be inspected for damage or defects upon receipt. In the case damaged parts are received, the customer must contact FPP within 3 business days to report the incident. After 3 business days all claims of damaged or defective parts will be refused. FPP must be notified of defect or damage before the part is installed, or modified in any way. The shipping damage claim will be filed with the shipper by FPP or by FPP’s supplier who shipped the item directly to the customer. Once FPP has confirmation that the shipping damage claim has been filed with the shipper and/or confirmed that the product(s) have left defective from the product’s carrier, FPP will issue a pre-paid shipping label from the carrier and customer will drop off the package at a local shipping hub for the shipping company. FPP’s decision to ship out replacement products prior to receiving finalizations or verdicts on any damage claim associated with shipping, will be done solely at the discretion of FPP.

Please note that on international returns, FPP will not be responsible for any return shipping costs. Any authorized return shipment to FPP or FPP’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Customer will be issued an RMA number from FPP for the return of damaged parts. Items sent back without an approved RMA number will be refused and all damage claims will be null and void. A fee may be charged for any missing items. In the event that an item is received defective the customer must file warranty claims directly with the manufacturer unless instructed otherwise by the manufacturer. FPP will be happy to assist customers with any warranty claims processes with manufacturer, however, the manufacturer and only the manufacturer has the sole discretion on warranty claims resolutions. FPP has no input or leverage with warranty claims. If the customer decides to not keep the product instead of receiving a replacement because it is damaged, defective, and/or lost in transit, a 25% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts” or 10% restocking fee for store credit. Any costs incurred by FPP for unauthorized shipment refusal and without first obtaining an RMA number from FPP, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. All shipping charges to be included with any refund, will be null and void if FPP’s Return Policy is violated in any way. All refunds and the extent of those refunds will be subject to FPP' discretion if the Return policy is violated in any way. A Return Authorization Number that is issued by FPP is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15-day allotted time limit, FPP and FPP's suppliers reserve the right to refuse the return. FPP also will not issue another RMA # for this item if the previously issued RMA # has expired already.

Any parts damaged due to faulty installation by the customer are the responsibility of the customer and cannot be returned for a refund. No parts that have been installed or modified in any way can be returned.

 

WRONG PARTS RECEIVED (SHIPPING ERROR, CORRECT PARTS WERE ORDERED)

FPP makes every attempt to ship all orders quickly and accurately. Occasionally, a mistake is made and the customer receives an incorrect part. It is required that the customer verify that all delivered items match the Sales Order before any installation or use takes place. If the part has been installed or modified in any way, the customer now owns the part and it is non-returnable. In the case incorrect parts are received, the customer must contact FPP within 15 days to report the error. After 15 days all sales are final. If the error is verified by FPP, an exchange for the correct part will be processed. The customer must obtain an approved RMA number from FPP and ship back all item(s) in their original packaging with 100% of the original contents prior to FPP sending out the replacement product. FPP will not ship out the correct merchandise until confirmation of receipt of product is acquired by FPP, customer may opt to place a deposit which is 100% of the cost of the item in order to expedite the shipment of the correct product. Once the return shipment is received FPP will issue a full refund for the additional purchased product. If the customer decides not to keep the product instead of receiving a replacement because it is damaged, defective, incorrect, and/or lost in transit, a 25% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts” or 10% restocking fee for store credit.

For domestic returns, FPP will pay the shipping costs. Any costs incurred by FPP for unauthorized shipment refusal and without first obtaining an RMA number from FPP, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. Any authorized return shipment to FPP or FPP’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. For international returns, shipping costs will be paid by the customer. Items sent back without an approved RMA number will be refused.

A Return Authorization Number that is issued by FPP is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15-day allotted time limit, FPP and FPP's suppliers reserve the right to refuse the return. FPP also will not issue another RMA # for this item if the previously issued RMA # has expired already.

 

SUPPLIER CONFIDENTIALITY VIOLATIONS

FELLER POWER PRODUCTS reserves the right to issue any and all refunds or credits if a customer decides to contact a FPP supplier without FPP’s consent. Any customer that contacts a FPP supplier without FPP’s consent will be in violation of FPP’s Terms and Policies and may actually incur penalty charges for performing such an act. All questions about customer purchased orders will go through FPP and FPP alone unless we grant approval to a customer to contact a supplier. Such consent will be provided in a documented format.

 

FRAUDELENT CREDIT CARD TRANSACTION AND CHARGEBACK POLICY

Unfortunately, we have to put this section into this agreement. FPP takes credit card fraud very seriously and that is why we have added this section. A chargeback is when you call your credit card company or bank and tell them to reverse the charges paid to a merchant. Filing a chargeback after receiving merchandise is fraud and we will prosecute anybody that attempts or commits fraud against us.

If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $250.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. By filing a chargeback, you are also voluntarily revoking your right to return the products that have been sent to you
FPP does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

FPP considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

You agree that if you, the buyer, choose to do business with FPP, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $250 for our time responding to the matter plus any owed restocking fees that you have agreed to. You, the buyer authorizes us to charge this amount to your credit card. If this charge is rejected (or chargedback again), FPP will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

If you file a chargeback prior to returning merchandise and there are outstanding fees due to us (restocking fees or other agreed upon fees), your merchandise will not be accepted by us. We will either not sign for it (if signature is required) or will mark it return to sender.
In the event that you win the charge back with your credit card company, and have not returned our goods, FPP will attempt to recover fraudulently disputed charges plus all other fees owed to us and additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. In addition to this, modbargains.com will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service.

Note: The customer must attempt to return any and all merchandise to FPP before attempting a chargeback. NO EXCEPTIONS!

 

 

BACK ORDERS

From time to time parts ordered may not be available and a back-order is required. FPP provides special order form paperwork for backorder situations. This paperwork supersedes the above mentioned "Order Cancellation” procedures and backordered items are subject to the terms stated in your special-order form. If possible to ship without any additional fee, all items from your order that are not back-ordered will be shipped directly to you. If the other items can be shipped with an additional shipping cost, you will be notified for approval of this cost before we ship these items.

 

ORDER CANCELLATION

If your order has not been charged, you may cancel without penalty. If your order has been packaged, labeled for shipment, or charged, a 5% fee will apply to cancel your order due to the work our staff has put in already. Please note that most orders are pulled from inventory, labeled, charged, and ready for shipment very quickly after your order is placed, so please do not order unless you mean to actually receive and pay for your items. FPP reserves the right to cancel any unshipped order without customer approval, but the customer will be notified. If an order has already shipped and the customer wants to cancel it, the Return Authorization procedure must be followed and a restocking fee may apply. Refusing delivery of an item does not constitute an order cancellation and a 20% restocking fee will be applied for a refund or 10% restocking fee for store credit. Any authorized return shipment to FPP or FPP’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Please note that the cancelation procedures do not apply to "special order” or "backordered” items. Gift certificates cannot be refunded.

 

PRICES

Prices are subject to change without notice. In the event that an incorrect price is listed or advertised, FPP reserves the right to refuse or cancel any orders at the incorrect price. We apologize in advance for any inconvenience this may cause.